Return Policy

Our Return Policy at Gulf Souqe is designed to give you peace of mind when shopping with us. Here’s what you need to know:

1. All return requests need Gulf Souqe’s approval.
2. You’ve got 15 days from the shipment receipt to initiate a return.

Product Return Guidelines:

Depending on the reason for your return, different conditions apply:

a) Wrong or Not-as-Described Products:
– Ensure the product is in its original, unopened packaging, with tags and all included accessories and gifts.
– For Electronics, open products are accepted only if they differ from the description or displayed picture.

b) Damaged Products:
– Same as above.

c) Change of Mind:
– Applies to all categories. The product must be in its original, unopened packaging, with all accessories and freebies.
– For Non-returnable Products, see below.

Non-Returnable Products:

You can’t return a product if:

a) It’s used or damaged by you.
b) It’s a consumable item that’s been used or installed.
c) Its serial number is tampered with.
d) It’s hazardous.
e) It falls under specific categories like consumables, personal care, health care, or any hygiene-related products.

Warranty Policy

At Gulf Souqe, we want you to shop confidently, knowing your purchases are protected. Here’s how our Warranty Policy works:

1. Warranty claims require Gulf Souqe’s approval.
2. Submit your warranty claim before the warranty period expires.
3. You’re eligible for a replacement or refund if:
a. The product can’t be repaired in a month.
b. The product had 3 unsuccessful repairs for the same issue.
c. The seller opts to replace or refund the product immediately.

Warranty Exclusions:

The warranty won’t cover if:

a) The product is physically damaged or misused by you.
b) Non-accredited individuals or entities repair the product.

Additional Warranty Details:

– Approved warranty claims get free shipping.
– When returning, include all accessories and pack the product in its original box to avoid rejection.

Please Note:

Not all items on Gulf Souqe come with a warranty. Check the product’s warranty details before finalizing your purchase.

Have questions or need help? Visit our FAQs or reach out to the Gulf Souqe Team at [email protected].