Frequently Ask Question's
Creating a wishlist allows you to keep track of products you're interested in and receive notifications about their availability. This can be especially helpful if you're waiting for a product to restock or if you're not ready to make a purchase immediately.
Gulfsouqe uses SSL(Secure Server Layer) to process payment details. SSL is indeed an important security measure that helps protect sensitive information during online transactions. By encrypting data transferred between a user's browser and the website's server, SSL helps ensure that personal and financial information remains secure.
Yes! Gulf Souqe provides multiple confirmations for orders. This approach can help ensure that customers are informed about their orders every step of the way, from submission to delivery.
Gulf Souqe emails the order invoice to customers and also allows them to view it in their order history within their account. This way, customers have easy access to their invoices for reference or record-keeping purposes. Still, fill free to ask if you have any further questions or if there is anything differently you'd like to know.
Gulf Souqe uses TAP as its payment gateway and Dubai Islamic Bank as its banking partner to ensure world-class payment security. Additionally, the commitment to respecting customers' privacy and not sharing their details with third parties demonstrates a strong focus on customer trust and data protection.
AED10 Delivery Charge for all orders valued less than AED100.
Gulf Souqe is accommodating if customers need to change their minds about their orders. Providing a phone number (+971 52 84 34 415) and an email address ([email protected]) for customer assistance ensures that customers can easily reach out for guidance through the process of changing their orders.
Gulf Souqe encourages customers to check their orders upon arrival and offers assistance in case of any problems. Providing a phone number (+971 52 84 34 415) and an email address ([email protected]) for customer support ensures that customers can easily reach out to resolve any issues with their orders.
Gulf Souqe conducts quality checks and takes care in packing products to ensure they arrive in perfect condition. In the rare event that a product arrives damaged, customers can rely on the option to call (+971 52 84 34 415) or write to [email protected] with their order ID to request a replacement. This proactive approach demonstrates a commitment to customer satisfaction and service excellence.
Gulf Souqe offers customers the option of receiving refunds in the form of store credit or credit card reversal. This flexibility can be convenient for customers who prefer to have their refunds applied to future purchases or returned to their original payment method. However, it's important to note that Gulf Souqe does not provide cash refunds.
Gulf Souqe's return shipping charges are determined based on the reason for the return, and customers will be informed of these charges by the customer care department before the return is confirmed. For more detailed information about the return, exchange, and cancellation policy, customers can refer to the dedicated section on the Goulf Souqe website.
Gulf Souqe offers a secure online payment method for Visa and Mastercard credit cards, ensuring the confidentiality of customers' credit card details in compliance with the regulations of the Central Bank of the UAE.
Gulf Souqe, customers receive an order confirmation email containing an exclusive order number. This order number serves as a reference for any future queries related to the order, providing customers with a convenient way to track and manage their purchases.