Introduction

At Gulf Souqe, we’re committed to creating a trusted and secure shopping environment for you. Our Buyer Protection Policy ensures that your rights as a consumer are always protected. When you shop with us, you can be confident that you’re getting accurate information about the products you buy, and you’re entitled to compensation if you experience any issues due to defective products or inadequate services. We’ve crafted this policy to ensure fairness in trading and to prevent sellers from exploiting customers or gaining an unfair competitive edge.

What Our Buyer Protection Covers

If you receive an item that’s defective or doesn’t match its description on Gulf Souqe, here’s what you can do:

  1. Send the item back to us.
  2. Request a refund through our platform.
  3. Our customer service team will reach out via email to help resolve the issue.
  4. You’ll receive your refund via the original payment method:
  • Credit/Debit Card purchases: expect your refund in 5 to 10 business days.
  • Installment provider purchases: refunds may take 7 to 30 days.
  • Cash on Delivery purchases: refunds will be processed to your Gulf Souqe Wallet or Bank Account.

Buyer Protection Eligibility

To be eligible for our Buyer Protection Policy:

  • Your return request needs Gulf Souqe’s approval.
  • Initiate the return within 15 days of receiving the product.
  • Return products unused and in their original packaging.
  • Ensure product serial numbers remain unaltered.
  • Electronics returns and exchanges are permitted only if they differ from the description or image shown.
Note: Products arriving late, not matching the description, or with undisclosed damage or defects are typically covered under this policy.

Claim Review Process

We review all claims within 14 business days. During this period, we may request additional details from you or the seller. If your claim is approved, you’ll get a full refund. If denied, we’ll provide a written explanation.

Dispute Resolution

Should a dispute arise between you and a seller, Gulf Souqe will assist both parties in reaching a fair and impartial resolution. If an agreement can’t be made, we may opt to refund you or take other necessary actions to settle the issue.

Policy Changes

Gulf Souqe reserves the right to modify or terminate the Buyer Protection Policy at any time without prior notice. Any changes will be updated on this page.

Exclusions from Buyer Protection

You won’t be covered under our Buyer Protection Policy if:

The product or package is used, damaged, or scratched by you.
The product is a personal care or hygiene item.
The product isn’t defective from the warehouse.
The product’s serial number is tampered with.
The product is classified as hazardous goods.